FAQ'S

Shipping & Delivery

kuulehidravegas.com ships via FedEx/UPS to US addresses only. FedEx/UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii or a U.S. Territory must be shipped by our Premium shipping option.

 

Tracking your order

 

To track your order, please use the tracking number included in your shipping confirmation email. 

If you have questions about your order, please call us at 1-702-582-1123 or email us and we will be happy to assist you. Shipping to APO/FPO, PO Boxes and U.S. Territories SDK Hair Distributions can only ship to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard ground shipping only to PO Boxes.

 

Modifying an order If you need to change an order you have already placed, please contact our Customer Service at 1-702-582-1123. We will always do our best to accommodate your needs.

 

To track your order with FedEx please click here
To track your order with UPS please click here 

 

 

Privacy & Security

Because your security is our top priority at kuulehidravegas.com, we have insured that aahairproduct.com is a Bank of America Secure Site. Our partnership with BofA allows you to learn more about our web site before you submit any confidential information. aahairproduct.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from aahairproduct.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception.

aahairproduct.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception. What is SSL? The SSL (secure sockets layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides you with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. SSL certificates can provide non-forgeable proof of our web site's identity, and customer confidence in the integrity and security of our site.

 

Returns & Replacements

If for some reason you're not happy with your order, you can return it in its original packaging and receive a full refund. Pack the item(s) to be returned in the original package if possible. Returned packages must be returned prepaid to the Sender's address (located on the shipping label).

 

Refunds will be issued within 14 days in the form of credit to the credit card holder. Exchanges will be made within 30 days. kuulehidravegas.com accepts only unused and unopened items purchased through kuulhidravegas.com website ONLY.

 

Items purchased in our retailers must be returned to their original point of purchase. Returns / exchanges are subject to the related company policy. If for any reason you are having difficulties to solve a purchase issue, please E-mail us: kuulehidravegas@gmail.com, or call us: 1 702-582-1123 Returns / Exchanges shipping address will be send once your replacement is approved.


Ordering

Placing an order has never been easier. With our unique storefront you are able to visually see our products and promptly place an order in confidence that your privacy and security is our first interest.


Payment, Pricing & Promotions

Kuul e Hidra Vegas accepts major credit cards through its secured payment portal. Our prices are competitive since we are able to extend savings by our purchasing power directly with Kuul, Hidracolor,Nattura Labs, Loquay, Goliath,. Promotions are offered for specific events and are honored when presented in a timely manner within the Discount Coupon's Code expiration.

 

Promotional and free items:

  • Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.

  • Example: Purchase a shampoo and get an item free—the free item will not be refunded for any reason. In addition, if the purchased item—in this example the shampoo—is returned for a refund, the free must be returned as well.

  • Example: Purchase a shampoo and get a free treatment—the treatment will not be refunded or exchanged for any reason.
     

Viewing Orders

You can review your orders placed by logging in with the information you provided during registration. Details of orders cannot be changed.

 

Updating Account Information

You can update your personal profile by logging in with the information you provided during registration.


 

Sincerely
Kuul & Hidra Vegas
Customer Service Department